Returns Policy
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, by post.
To return an item by post, customers in the UK may use the freepost returns label included within their order. Customers in EIRE must return unwanted items at their own cost.
Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.
Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
Your statutory rights are not affected by our returns policy.
To return an item by post, customers in the UK may use the freepost returns label included within their order. Customers in EIRE must return unwanted items at their own cost.
Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose.
Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
Your statutory rights are not affected by our returns policy.